Frequently Asked Questions

VOCO TV delivers live television broadcasts and video-on-demand content over the standard internet protocol (IP) rather than traditional cable coaxial or satellite dishes. This allows you to stream 25,000+ live channels directly through an internet-connected device (Firestick, Smart TV, Android Box, Apple TV, phone, or computer) at a significantly lower monthly cost.

Yes! Message us on WhatsApp to request a free trial, with no credit card required. You can test all 25,000+ live channels and 95,000+ VOD movies on your device before deciding on a paid subscription.

Credentials are sent automatically via email within 3 to 10 minutes of completing your order. You will receive your Server URL, Username, Password (Xtream Codes API format), M3U link, and device setup guides.

There is no separate website account. Your VocoTV login is the Xtream Codes Server URL, Username, and Password (or M3U link) emailed to you after you order or start a free trial. Open your IPTV player app, choose "Login with Xtream Codes API", and enter those details.

Check your email inbox and spam folder for your activation message. If you still cannot find it, contact support by WhatsApp or email with the address you ordered with, and we will resend your credentials.

Re-enter your details exactly as emailed with no extra spaces, and make sure you are not streaming on more devices than your plan allows. If your plan or trial has ended, renew it from the Pricing page or contact support.

VOCO TV works with the leading IPTV player apps rather than one proprietary app: TiviMate or IPTV Smarters Pro on Firestick and Android, IPTV Smarters Lite or GSE Smart IPTV on Apple devices, and SmartOne IPTV or IBO Player on Samsung and LG Smart TVs.

Our standard plans include 1 simultaneous connection. We offer multi-screen packages for 2, 3, 4, and 5 simultaneous devices through our interactive Pricing page so your whole family can watch on different screens at the same time.

Yes. VOCO TV is not locked to your home IP address. You can travel anywhere in the world and stream seamlessly on your laptop, phone, tablet, or portable Firestick as long as you have an active internet connection.

We recommend at least 15 Mbps download speed for standard 1080p Full HD channels, and 30–50 Mbps for 4K Ultra HD 60fps live sports feeds.

A VPN is not required. It only helps if your internet provider throttles streaming traffic during busy periods such as major sporting events.

Never. All plans are prepaid passes (3 Months, 6 Months, or 12 Months). We never store your card for surprise recurring billing. You manually decide when to renew your line.

Yes. Contact support to add more simultaneous connections to your plan. You can also choose 1 to 5 devices when ordering on the Pricing page.

We offer a 7-day money-back guarantee. If you experience unresolved technical issues within the first 7 days, our support desk will issue a full refund.